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Job Description
The Help Desk Technician's primary job is to work with the Help Desk Manager to resolve Help Desk tickets by providing fast and efficient IT support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Essential Duties and Responsibilities
- Complete Help Desk tickets in a timely manner
- Answer and field Help Desk calls
- Adhere and enforce Parkhill IT Policy
- Desktop/laptop deployments
- Enter new solutions in Help Desk ticketing system
- Printer maintenance
- Asset checkout and maintenance
- Train computer users
Education and/or Experience
- Bachelor's degree in related discipline from four-year college or university
- Past experience and/or training with Information Technology
Certifications, Licenses and/or Registrations
Technical certifications in related discipline preferred but not required.
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